This blog explains the GFC was a catalyst that created a long-term change in shopper behaviour. 'Value' is now more important for the supermarket industry.
woolworths
13 posts
Domino's offers grocery retailers a benchmark for grocery e-ecommerce customer experience. Domino's stores, supply chain and technology create a good CX.
Overview Disruption has created an opportunity for grocery manufacturers to develop a D2C model. Changes in technology, supply chains and how grocery consumers now shop for grocery (food and non-food) items have created this opportunity. This blog quickly highlights how grocery manufacturers could increase sales by developing a D2C model. […]
Australians want online shopping The recent ‘Black Friday’ and ‘Cyber Monday’ promotions (Nov 18) in Australia highlight that: Aussies want to buy online Australia is now part of the global online marketplace Many Australian businesses understand this, so they offer Black Friday and Cyber Monday promotions. Finder.com.au highlighted over 550 […]
Brand / Market Share Historically brands and / or companies were “rated” by their brand / market share. The business logic was the higher the market share, the “better” the brand / business was being managed. Big brands / companies such as Nike regularly stated they were “market leaders” to […]
Background Once a year Amazon has a major sales promotion – ‘Prime Day’. Prime is a subscription-based service that offers members numerous benefits. Some benefits include free shipping for Amazon orders, free streaming of TV shows and videos and a free music streaming service. Amazon had their first Prime Day […]
“As more consumers look online to do their shopping. It seems only natural that we would add an online store to our offerings” Costco Australia Managing Director, Patrick Noone (The New Daily) Costco Online Store background Costco is one of the last major retailers to embrace an e-commerce service. Some […]
March 2018 the Wesfarmers board announced the plan to demerge the Coles supermarket business. What factor/s have decreased Coles recent profit / ROI?
Background Amazon already has a warehouse in Melbourne (Dandenong South) and will build a second warehouse in Sydney (Moorebank). This investment in logistics highlights their substantially growth plans for their business in Australia. For Australian retailers and suppliers to be competitive in the marketplace they need to understand not only […]
October 2017 Innovate or die Changes in technology can be viewed as a risk or an opportunity for business. Changes in technology allow consumers to change their behaviour and therefore the key to maximising the opportunity for business is to understand their consumers’ behaviour and how technology has or could […]
September 2017 Introduction Customer centric is one of the hottest business buzz-phrases of this decade with good reason. Increasing access to user journeys from the moment that they engage with your product – whether physical or online – and heightened expectations from customers have required large companies to obsess over […]