Domino's offers grocery retailers a benchmark for grocery e-ecommerce customer experience. Domino's stores, supply chain and technology create a good CX.
E-Commerce
10 posts
Overview Disruption has created an opportunity for grocery manufacturers to develop a D2C model. Changes in technology, supply chains and how grocery consumers now shop for grocery (food and non-food) items have created this opportunity. This blog quickly highlights how grocery manufacturers could increase sales by developing a D2C model. […]
The age of the customer This blog will highlight how the age of the customer has impacted on Australian fashion retailers. The key message here is that the age of the customer has arrived and businesses must change to survive. Jim Blasingame, in his book Age Of The Customer, explains how […]
Australians want online shopping The recent ‘Black Friday’ and ‘Cyber Monday’ promotions (Nov 18) in Australia highlight that: Aussies want to buy online Australia is now part of the global online marketplace Many Australian businesses understand this, so they offer Black Friday and Cyber Monday promotions. Finder.com.au highlighted over 550 […]
Background Once a year Amazon has a major sales promotion – ‘Prime Day’. Prime is a subscription-based service that offers members numerous benefits. Some benefits include free shipping for Amazon orders, free streaming of TV shows and videos and a free music streaming service. Amazon had their first Prime Day […]
“As more consumers look online to do their shopping. It seems only natural that we would add an online store to our offerings” Costco Australia Managing Director, Patrick Noone (The New Daily) Costco Online Store background Costco is one of the last major retailers to embrace an e-commerce service. Some […]
Background Amazon Australia After years of speculation and rumours Amazon offered Australian customers a local Amazon warehouse service from 5th December 2017. The question many are now asking is was the launch successful or not? Different people will use different measures for ‘success’. This blog shall focus on how customers […]
For the 12 months to March 2018 9.46 million Australian shoppers (aged 14+) purchased something online in an average 4 week period (Roy Morgan). This is an increase of 590,000 people in a year and an increase of 2.3 million people since 2014. These numbers highlight that Australian shoppers are […]
Background Amazon already has a warehouse in Melbourne (Dandenong South) and will build a second warehouse in Sydney (Moorebank). This investment in logistics highlights their substantially growth plans for their business in Australia. For Australian retailers and suppliers to be competitive in the marketplace they need to understand not only […]
Background Mary Meeker has published her latest report about how consumers shop, global e-commerce. This quick summary of her research focuses on the key consumers trends in global e-commerce. This report should be of interest to Australian businesses as Australia tends to follow trends overseas trends. Some key trends to […]