1. Commitment to Your Privacy
Bowen Consulting (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) website: https://www.oaic.gov.au.
2. What Personal Information We Collect
“Personal Information” means information or an opinion that identifies an individual.
We may collect the following types of personal information:
- Name, business name, and job title
- Email address, phone number, and postal address
- Information submitted through online forms or email correspondence
- Details about your interactions with our website or services (including IP address, browser type, and site usage through cookies and analytics)
We generally do not collect sensitive information (such as health, religious, or political data) unless required by law or with your explicit consent.
3. How We Collect Personal Information
We may collect personal information through:
- Direct contact (via email, phone, or web forms)
- Subscriptions to newsletters or marketing communications
- Website interactions and analytics tools (e.g., Google Analytics, cookies)
- Publicly available sources such as LinkedIn or company websites
- Third-party service providers (e.g., CRM, email, or hosting providers)
You can choose to disable cookies through your browser settings; however, this may affect functionality on our website.
4. Why We Collect Personal Information
We collect personal information for the following purposes:
- To provide and improve our consulting services
- To respond to enquiries or requests
- To send relevant updates, insights, or marketing communications
- To maintain client and business records
- To comply with legal obligations or resolve disputes
You may unsubscribe from our marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
5. Use and Disclosure of Personal Information
We may use or disclose your personal information:
- For the primary purpose for which it was collected
- For related secondary purposes that you would reasonably expect
- With your consent
- Where required or authorised by law
We may disclose information to trusted third-party service providers who assist in operating our website, managing email communications, or providing other business functions.
These providers are required to handle personal information in accordance with Australian privacy laws.
We do not sell or rent personal information to third parties.
6. Overseas Disclosure
Some third-party service providers we use (e.g., cloud hosting or analytics platforms) may store or process data outside Australia, including in the United States, Singapore, or the EU.
Where this occurs, we take reasonable steps to ensure your data is handled securely and in compliance with the APPs.
7. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
These include secure servers, password protection, encryption, and access controls.
When personal information is no longer required for its purpose, we will take reasonable steps to destroy or permanently de-identify it, unless required by law to retain it.
8. Access to and Correction of Personal Information
You have the right to request access to, or correction of, the personal information we hold about you.
To make such a request, please contact us using the details below.
We may require verification of your identity before releasing any information.
There is no fee for requesting access, though we may charge a reasonable administrative fee for providing copies.
9. Maintaining the Accuracy of Your Information
We aim to ensure that your personal information is accurate, complete, and up to date.
If you believe the information we hold about you is inaccurate or incomplete, please contact us so we can correct it promptly.
10. Website Analytics, Cookies, and Tracking
Our website uses cookies and third-party analytics tools to understand how visitors use our site and to improve user experience.
Cookies do not typically identify you personally, but they may be linked to information you voluntarily provide.
You can refuse the use of cookies by adjusting your browser settings.
For more information, visit https://www.allaboutcookies.org.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated “Effective Date.”
We encourage you to check this page periodically to stay informed.
12. Complaints and Enquiries
If you have a query, concern, or complaint regarding how we handle your personal information, please contact:
Bowen Consulting
Email: tim@bowenconsultingaus.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/privacy/privacy-complaints